1. Data Collection
Vistastonicvault Media Ltd. ("we", "us", "our") is committed to protecting the privacy of our clients, website visitors, and studio personnel. We collect data necessary for the provision of media production services, facility booking, and technical support.
Information we collect may include:
- Identity Data: Names, corporate affiliations, and roles.
- Contact Data: Email addresses, billing addresses, and phone numbers.
- Technical Data: IP addresses, browser types, and platform telemetry utilized for network security.
- Media Data: Raw footage, audio stems, and project files submitted to our secure servers during the production process.
2. Processing and Usage
We process your personal data primarily to fulfill our contractual obligations regarding media production services. This includes project management, digital asset delivery, invoicing, and studio access control.
Technical data gathered via our website is utilized strictly to ensure the integrity of our network, prevent unauthorized access to client project portals, and analyze generalized traffic metrics to improve our digital infrastructure.
3. Third-Party Processors
Vistastonicvault employs specific third-party infrastructure providers to facilitate our services. These entities are bound by strict data processing agreements and operate under GDPR compliance standards. Categories of third-party processors include:
- Cloud storage and render farm providers (utilized strictly for encrypted project data).
- Secure payment gateway providers for invoicing and studio booking deposits.
- Analytics providers measuring website performance parameters.
We do not, under any circumstances, sell personal data or client media assets to external marketers or data brokers.
4. Cookies and Telemetry
Our digital platforms utilize cookies to maintain session states, manage user preferences, and analyze technical performance. You maintain full control over non-essential cookie deployment via the preference management tool provided upon your first visit. Detailed specifications regarding specific cookie categories are available in our Cookie Policy.
5. Data Retention Parameters
Personal data is retained only for the duration required to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Client media assets (footage, audio, project files) are securely purged from our active NAS and SAN environments 90 days after project completion, unless an extended archival agreement (e.g., LTO tape cold storage) has been contracted.
6. GDPR and CCPA Rights
Depending on your jurisdiction, you hold specific rights concerning your personal data:
- The right to access data we hold regarding you.
- The right to rectification of inaccurate data.
- The right to erasure (the "right to be forgotten").
- The right to restrict or object to our processing methodologies.
- The right to data portability in a structured, machine-readable format.
7. Contacting the Data Protection Officer (DPO)
To exercise any of the rights listed above, or to lodge a query regarding our data architecture, please contact our Data Protection Officer at:
Email: [email protected]
Address: Vistastonicvault Media Ltd., 72 Frame Rate Way, London, E20 1GL, United Kingdom
You also retain the right to file a complaint directly with the Information Commissioner's Office (ICO) in the UK.